Survey
Entry Time:
07am - 03pm
03pm - 10pm
10pm - 07am
Do you recall when you were checked-in?
Your room number:
Enter the room number you have stayed in.
1.FRONT DESK
Overall experience :
Weak
Average
Good
Excellent
Your overall experience with our "FRONT DESK"
Friendly and polite welcome
Weak
Average
Good
Excellent
Was the reception friendly and polite with you?
Efficiency in check-in
Weak
Average
Good
Excellent
How was the speed of your check-in process?
Responsiveness to your requests
Weak
Average
Good
Excellent
Was the receptionist responsive to you requests?
How was the ambience
Weak
Average
Good
Excellent
Absence of any disturbing noise, odor, or other issues.
2. ROOM SERVICE
Overall experience :
Weak
Average
Good
Excellent
Your overall experience with "ROOM SERVICE"
comfort:
Weak
Average
Good
Excellent
Comfort of bed/white goods/blanket/towel
Cleanliness :
Weak
Average
Good
Excellent
Cleanliness of beds/white goods/blanket/towel
Air conditioning :
Weak
Average
Good
Excellent
Heating/cooling system
Bathroom Condition :
Weak
Average
Good
Excellent
How was the Conditions of toilets/bathrooms/hot water/shower
Housekeeping, Maid :
Weak
Average
Good
Excellent
How do you rate your floor "housekeeping, maid"?
Uniformed services, Bellboys :
Weak
Average
Good
Excellent
How do you rate "Uniformed services, bellboys..."?
Guest Computer :
Weak
Average
Good
Excellent
In case you have used guest computer, how good was it?
Transportation :
Weak
Average
Good
Excellent
If you have hired taxi from us, how they behaved?
3. BREAKFAST
Overall experience :
Weak
Average
Good
Excellent
Your overall experience with "BREAKFAST"
Menu variety :
Weak
Average
Good
Excellent
Menu variety of breakfast table
Quality of food :
Weak
Average
Good
Excellent
How was the quality of food & beverages?
Quality of service :
Weak
Average
Good
Excellent
How was the quality and promptness of services?
4. RESTAURANT
Overall experience :
Weak
Average
Good
Excellent
Your overall experience with "RESTAURANT"
Food variety :
Weak
Average
Good
Excellent
The menu has a good variety of items
Quality :
Weak
Average
Good
Excellent
Quality of food & beverages
Taste and flavor :
Weak
Average
Good
Excellent
How would you rate the taste & flavor of your meal?
Freshness :
Weak
Average
Good
Excellent
The food served was fresh and hot?
Accuracy :
Weak
Average
Good
Excellent
My food order was correct and complete
Knowledge and care of waiter :
Weak
Average
Good
Excellent
The server was attentive, and knowledgeable
Hospitality, Politeness and Patience :
Weak
Average
Good
Excellent
How would you rate our staff´s hospitality, politeness and patience?
Quality of services :
Weak
Average
Good
Excellent
How was quality and promptness of services
Decor and cleanliness :
Weak
Average
Good
Excellent
Restaurant's Decor and cleanliness
Price :
Weak
Average
Good
Excellent
Value of price paid
Ambient and surronding :
Weak
Average
Good
Excellent
Absence of any disturbing noise, odor, or other issues
Telling your friends :
Weak
Average
Good
Excellent
Will you recommend us to a friend?
Dining with us :
Weak
Average
Good
Excellent
How often do you dine with us?
Last Step
How you get to know about us?
Your comments/expectations:
any requirement the next time you will stay with us?
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